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SIR30216 - Certificate III in Retail

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About this course

The SIR30216 – Certificate III in Retail is recommended for individuals who have
the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
It provides the skills & knowledge to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Course Structure

The structure of this course is as follows:

Training delivery

This course is predominantly classroom based. Training is delivered through our Registered Training Organisation: Industry Skills Training RTO ID 40486.

Students are provided with the following:

  • Required course materials such as work books
  • Access to computers and software duringclass (where required)
  • Your student training plan
  • A dedicated and qualified trainer
  • Targeted assessment tools

Upon completion

Upon successful completion of the course, you will receive a:

  • Nationally recognised Certificate & Transcript
    OR
  • Statement of Attainment (if student is found competent in at least 1 Unit of Competency)

Recommended course structure

A total of 13 units are required to complete this qualification; 8 core units, 5 electives. Please note that elective units may be subject to change. Call us today for more information.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRRRTF001 Balance and secure point-of-sale terminal
  • SIRXIND002 Organise and maintain the store environment

Career & Education Pathways

After successfully completing this nationally accredited qualification, you will be competent in the skills required to work as a:

  • Frontline Sales Assistant
  • Customer Service Representative
  • Shop Assistant
  • Retail Supervisor
  • Team Leader
  • Senior Sales Assistant

Entry Requirements

There are no academic entry requirements for this qualification. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.

Eligibility

Please refer to this page for eligibility https://www.ist.edu.au/wordpress/jobs-skills-wa/